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Frequently Asked Questions |
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How long does it take to process my order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
Sewell offers Rush Processing for orders placed before 12PM CST for a small additional fee. Sewell will put forth its best efforts to expedite your order in the fastest manner we know how. We cannot however, guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.
What is the status of my order?
To check the status of your order you may login to your account under the login/register link on the homepage. Once logged in, you will be taken to Your Account > Overview. You may view your Recent Orders to view the status of each.
When will my order arrive?
Once your order has been processed and shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
What do I do if I order the wrong part?
In the event you feel the items received are incorrect or not what you think you ordered, please contact Sewell customer service at 877.655.0010 within 3 days of receipt of your order.
What do I do if my order arrives damaged?
Please inspect all merchandise immediately upon receipt. Any damaged or missing items must be reported within 3 days of delivery. Please contact Sewell customer service 877.655.0010.
What should I do if an item is missing from my order?
First, verify that you\'ve received a box for each tracking number associated with your order. If all boxes have been delivered but you\'re still missing an item, check the packing material for small items. Please call Sewell customer Service at 877.655.0010 if you\'re unable to locate an item.
Why is your online pricing different from store pricing?
Because our online store is world-wide in scope, you may find product or prices that differ from our local store. We make every effort to minimize those differences in order to provide you with the best possible shopping experience.
Can I get a discount?
Sewell already negotiates and determines the best possible prices for you and offers these great prices to all of our customers through our web site. Anytime we receive any specials or promotions, we immediately post them on our website for you to take advantage.
When’s your next promotion?
Anytime we discover or are made aware of a possible sale or promotion, we immediately post this on our website for you.
How long does your 24-Hour sale last?
Our 24-Hour sales are our attempt at offering a high-demand products and an aggressively discounted price but our time frame for the sale is given in a very small window of opportunity.
If I miss the 24-Hour sale, will you still honor the price?
To protect integrity of our 24-Hour sales (and other promotions), we do not allow consumers to receive the same price after the promotion ends.
The price of the item I purchased dropped in price prior to shipment? Can I receive a refund for the difference?
Yes, certainly. More often than not, we are already aware of the price change and have taken action to credit your account. Should this not be the case, you’re welcome to contact Sewell customer service at 877.655.0010.
Is there a limit to the number I decide to order?
In most cases there is not a limit to the number of items ordered unless we clearly notate otherwise.
What’s a Group Buy?
A group buy by definition is a shopping strategy originating from China in which several people connected over the internet agree to approach a vendor of a specific product in order to purchase at discount. The entire group must agree to purchase the same item. The benefit is the business sells multiple products at once and the buyers get their item for the lower purchase price – buying in bulk.
I have many friends; can I start my own Group Buy?
Absolutely, just tell us what you have in mind.
Will you price match?
In the event another competitor has reduced their online price below our price online, we may match this price. Please contact Sewell customer support at 877.655.0010.
What is your Backorder policy?
If an item is found to be out of stock (not immediately available for shipping), then we will patiently wait for the item to become available then ship it to you. In such remote cases, we generally ship all other items in your order and wait for the backorder to arrive. You will not be charged additional shipping for the back ordered item.
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